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About Car Rental

Q

Can I drive a camper with a standard driver's license?

A

Yes. All vehicles are under 3.5 tons, so they can be driven with a regular, medium, or semi-regular driver's license.
An Automatic driver's license is also accepted.

Q

Can Foreigners drive a camper?

A

Yes. Foreigners are very welcomed to drive our camper if you meet the following requirement.

・Holders of a Japanese driver's license or SOFA driver's license or international driver's license (within the validity period)

・You must have a credit/debit card.

・Those who understand and agree to the precautions, terms and conditions, and rental agreement on this website.

Q

How much are the fees?

A

¥29,000 (incl.tax) for Hi-Ace Vans,
and ¥22,000 for Jimny for 1 night(within 30 hours)
Please refer to below for pricing.

Q

What are the standard equipment comes with the car?

A

The following are standard equipment.

Roof top tent
・Side awnings
・ETC (Please prepare the ETC card by yourself.)
・Car navigation system
・Rechargeable battery (100V 2 outlets, USB 4 outlets)
・Mini sink (shower for washing hands and feet)
・Camping equipment set (Please click here to see the contents of the set.)
・Other optional camping equipment is also available.

Other optional camping equipment is also available.
Please see the items page for details.

Q

How many people can a camper accommodate?

A

3 van types are available.

①Type 1 Hi-Ace (yellow)
●Seating capacity
6 passengers (3 in the front row, 3 in the second row)
●Sleeping capacity
2 adults and 1 child in the van
2 adults and 1 child in the rooftop tent
*Sleeping capacity is the maximum no. of people, so a sleeping tent (optional) is recommended for a comfortable stay.

②Type 2 Hi-Ace (mint)
●Seating capacity
6 passengers (3 in the front row, 3 in the second row)
Max. 5 passengers when wheelchair user is on board.
●Sleeping capacity
2 adults and 1 child in the van
2 adults and 1 child in the rooftop tent
*Sleeping capacity is the maximum no. of people, so a sleeping tent (optional) is recommended for a comfortable stay.

③Type 3 (Jimmy)
●Seating capacity:2 passengers
※Able to accommodate 4 passengers but the back seats need to be flatted in order to load camp gears.
●Sleeping capacity
1 adult in the van
1 adult and 1 child in the rooftop tent
*Sleeping capacity is the maximum no. of people, so a sleeping tent (optional) is recommended for a comfortable stay.

*If sleeping capacity is exceeded, a rental tent may be offered.
For details, please see the items page.

Q

Do users need to make a reservation by renters?

A

In accordance with the rental agreement, reservations are accepted in the name of the renter.

Q

Are pets allowed in the van?

A

Pets are allowed only in the van type (Mint) at no additional charge.
There are some restrictions for pets. Please refer to the Terms and Conditions for details.

Q

Is smoking allowed inside the van?

A

Smoking is prohibited in all van.
(If you wish to smoke (including electronic/heated cigarettes), please smoke outside the vehicle in a designated area.

Q

Does my child need a child seat?

A

All children under the age of 6 are legally required to use a seat belt or booster seat.
If you wish to use your own child safety seat, please inquire in advance or use one that is compatible with a two-point seatbelt.
We also offer rental child seats as an option.
For details, please see the items page.


Reception/Return/Cancellation

Q

When do I make a payment? Can I use credit card?

A

You can make a payment in advance at the time of you making a reservation or at the day of your departure. Credit card is recommended for payment.
We accept all kind of credit cards (Visa,Master,JCB,Amex) and cashless payment including Rakuten pay, Au Pay, We-Chat Pay and Ali Pay etc.

Q

Where can I rent or return a vehicle?

A

You can rent or return a campervan at the Asobiva Works store.
2-15-1 No.33 Minatogawa, Urasoe City, Okinawa TEL 098-901-3670
Check-in 10:00, Check-out by 18:00 the next day.
*If you have any requests, please fill out the reservation form.

Q

Is there a cancellation policy?

A

There is a cancellation fee depending on the cancellation period.
A cancellation fee will be charged from 2 weeks prior to the reservation date, but no cancellation fee will be charged before that date.

Cancellation Fee
2 weeks prior to the departure date......... None
13-8 days prior to departure......... 20% of total amount
7-3 days prior to departure ......... 50% of total amount
2 days prior to departure date ......... 100% of the total amount

Cancellation made after 6:00 p.m. will be treated as cancellation for the following day.
*No cancellation fee will be charged if there is a weather warning for the day.

Q

Due to the strong wind, is it possible to cancel?

A

If the wind speed is 15m or more according to the Japan Meteorological Agency, you can cancel for free.INFO: Japan Meteorological Agency

Q

What time should I pick up my van?

A

You can pick up your van 30 minutes prior to the scheduled departure time.
Please note that it takes about 30 minutes for the rental procedure and explanation of the car.

Q

Is it possible to extend the usage time?

A

You cannot extend your contract after departure.

Q

Is it possible to drop off the car somewhere else?

A

No. Please return the vehicle only Asoviva Works.


Accident/Troubles

Q

What should I do in the event of an accident or car trouble?

A

In case of an accident, the drive recorder will automatically contact the insurance company's call center.
Please be assured that the operator will give you instructions.

Also, in case of trouble, please contact the contact information provided at the time of rental.
*For details, please click here.

Q

What kind of insurance coverage do you provide?

A

insurance is included in the basic rental fee. In addition to that, we offer optional insurance for customers to choose from.

Please refer to the Rental FlowTerms and Conditions for details of the coverage.

*Optional insurance can be added on the day of rental.


※A mandatory insurance is required for those who do not have a Japanese driver's license: for more information

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