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Q & A

Q

Is there a cancellation policy?

A

There is a cancellation fee depending on the cancellation period.
A cancellation fee will be charged from 2 weeks prior to the reservation date, but no cancellation fee will be charged before that date.

Cancellation Fee
2 weeks prior to the departure date......... None
13-8 days prior to departure......... 20% of total amount
7-3 days prior to departure ......... 50% of total amount
2 days prior to departure date ......... 100% of the total amount

Cancellation made after 6:00 p.m. will be treated as cancellation for the following day.
*No cancellation fee will be charged if there is a weather warning for the day.


A MANDATORY INSURANCE
Premium insurance is required for those who hold international driver's license: MORE INFORMATION

RESERVATION DEPOSIT
A deposit is compulsory -at Asoviva Works it's fixed at 20,000yen for any of our rental vans. The deposit will be subtracted from the total amount on the day of your departure.

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